We ensure the privacy of your information
This policy explains in detail how the personal information you provide on the 4999 bed platform is collected, used, and kept secure.
This Privacy Policy ("Policy") applies to users of the 4999 bed platform ("Site"). By creating an account on 4999 bed or continuing to use the Site, you are considered to have accepted the terms of this Policy. 4999 bed's Terms and Conditions should be read alongside this Policy, as both documents together form the foundation of our relationship with you.
If you have any questions after reading this Policy, you can contact us via our 24/7 live chat or email. We provide support in both Bengali and English.
Information Collection
When you register on the 4999 bed platform, place bets, or contact us, various types of information reach us. This information is collected in two ways: what you provide directly, and what is collected automatically through your use of the Site.
1.1 Information You Provide Directly
When creating and using your account, you may provide the following information:
- Full name and date of birth
- Mobile number and email address
- Password and security-related information
- National ID or equivalent document information for identity verification
- Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
- Details of conversations with us via live chat or email
1.2 Automatically Collected Information
When you visit the Site or use the app, certain information is logged automatically:
- IP address and device type
- Browser name and version
- Operating system
- Which pages you visited on the Site and how long you spent there
- Information collected through cookies and similar tracking technologies
- Transaction history and records of gameplay activity
Purpose of Using Information
4999 bed does not collect information without a reason. The information we collect is used for the following specific purposes:
2.1 Account Management and Service Delivery
Information is needed to create, manage, and keep your account secure. Your payment information is also used to process deposits, withdrawals, and bonuses. Without proper identity verification, the withdrawal process may be delayed.
2.2 Customer Support
When you contact us via live chat or email, we use your account and transaction information to resolve your issues quickly and effectively.
2.3 Fraud Prevention and Security
To prevent misuse of the Site, fraudulent activity, and unauthorized access, we analyze information using a combination of automated methods and human review.
2.4 Relevant Communications
Important account-related notifications, transaction confirmations, and promotional information are sent to you. You can opt out of promotional messages at any time.
2.5 Responsible Gaming
4999 bed places the highest importance on responsible gaming. By analyzing your gameplay information, we identify risky behavior and arrange timely support. Our Responsible Gaming page has detailed information on this.
2.6 Service Improvement
Information is used to improve Site functionality, develop new features, and measure user experience. In this context, information is always analyzed in statistical or aggregate form — individual identities are not disclosed separately.
Information Storage and Security
Keeping your information secure is one of 4999 bed's primary responsibilities. We store your information using industry-proven technologies and methods.
3.1 Encryption and Technical Security
All communication between your browser and our servers is encrypted using SSL/TLS technology. Passwords are never stored in plain text — they are always secured with a one-way hashing algorithm.
3.2 Retention Period
Information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. After that, the information is securely deleted or anonymized.
3.3 Access Controls
Only authorized staff and specific systems can access your information. All staff have signed confidentiality agreements and receive regular training.
Information Sharing with Third Parties
4999 bed never sells your personal information. However, information may be shared with trusted third parties in certain circumstances.
4.1 Service Providers
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These organizations receive only the information necessary for their specific work and are required to maintain privacy standards equivalent to this Policy.
4.2 Legal Obligations
Information may be provided to relevant authorities as part of a court order, investigative proceedings, or legal process. In such cases, we provide only the minimum information required.
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, you will be notified in advance and the new entity will be required to maintain standards equivalent to this Policy.
Cookie and Tracking Technologies
4999 bed uses cookies and similar technologies to improve the user experience and maintain Site functionality.
5.1 Types of Cookies
- Essential cookies: Required for the core operation of the Site. Without these, login and transactions will not work.
- Functional cookies: Remember your language preference, login state, and personal settings.
- Analytics cookies: Used to understand which parts of the Site are used most.
- Marketing cookies: For showing relevant promotional advertisements.
5.2 Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may prevent some important Site features from working.
Your Rights
As a 4999 bed user, you have the following rights regarding your personal information:
6.1 Right to Access Information
You can request at any time to know what information we hold about you. We will provide you with a copy of that information within the stipulated time.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. To change your name, mobile number, or email, contact us through account settings or customer support.
6.3 Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, if there are legal obligations or ongoing disputes, some information may need to be retained for a defined period.
6.4 Right to Object to Processing
You can object at any time to your information being used for marketing purposes. After receiving your objection, we will no longer use your information for that purpose.
6.5 Right to Data Portability
You can request to receive your information in a structured, commonly used, and readable format.
To exercise these rights, contact us via live chat or email. We will respond to your request within 30 days.
Protection of Minors
All casino and betting activities on 4999 bed are for persons aged 21 or older only. We never knowingly collect information from minors or allow them to create accounts.
Identity document information is collected at registration to verify age. If a user's information is confirmed to be false, their account is immediately suspended and the collected information is deleted.
If you believe a minor is using our platform, please contact us. We will take action without delay.
External Links and Third-Party Platforms
The 4999 bed platform may sometimes contain references to third-party sites. If you visit those sites, their own privacy policies will apply. This Policy of 4999 bed is effective only for our own platform.
We use the platforms of various game developers including PG Soft, Pragmatic Play, JILI, and Evolution to operate games. The game software of these developers is governed by their own data policies.
Changes to the Policy
4999 bed reserves the right to update this Privacy Policy at any time. If any significant changes are made, you will be notified via your registered email or mobile number, or through the Site.
The "Last updated" date at the top of the Policy will always show the date of the most recent change. Continued use of the Site after a change will be considered acceptance of the new Policy.
For more detailed information about 4999 bed's services and your rights, visit our About Us page, where the platform's purpose and values are discussed in detail.
Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, contact us using the methods below. You can also find answers to common questions on our FAQ page.
4999 bed Privacy Team
This Policy is published in Bengali. If translated into any other language, the Bengali version will be considered the definitive version.